TECH SUPPORT PAGE

Please READ & STUDY your Colloidal Producers Book, Guide and System Manuals

before you write us for technical support. Your answer is usually already discussed at length in the included materials.

We rarely, if ever, have a customer ask a 'new question' that is not already covered in your included Books, Guides, Paperwork or on this website.

User Online Technical Support System Colloidal Videos/Pictures

System Use and Set-Up FAQs

Dear Customer,

To purchase your system, you were required to verify that you have or had advanced Colloidal Production experience before you were sold your system. If you lied or mislead our sale people about your experience and you cannot figure out the Colloidal basics, including the advanced Colloidal Concepts as clearly written and exhaustively discussed in the included Books, Guides or Manuals,

please contact us immediately, so that you can return your system per our return policies located here. Returning a system under these terms are subject to a 15% restocking fee, card fees, trans fees and shipping fees.

READ YOUR GUIDE and RE-READ YOUR GUIDE!

About 99.5% (no kidding here) questions we get about an experiment are already answered in your included guide or materials.

Question 1:

I just received my system and have set it up as described. I am also using the QPC-DUAL or the QPC-QUAD beaker, electrode wire holder. I have the power supply hooked up correctly and the leadsets and alligator clips are attached to the black/red electrode holder correct screw posts. I energized the power supply and noticed that one of my electrodes was not tight and it fell into the opposite electrode and sparked and shorted out the power supply temporarily. First off, can this shock or injure me if I attempt to bend it back into place or re-tighten the red/black knobs and secondly, can these accidental short outs cause damage to the equipment.

Answer 1: 

As taught in the Colloidal Producers Guide, included with your system, it is very unwise to adjust any colloidal experiment while the power supply is turned on and energized, however, if you are using a LVDC (low voltage system) such as the PS-10 or PS-20 (DualPort) 0-33 vdc ranges, you will not be harmed by accidently touching or forgetting to turn off the power supply and attempt to adjust the electrodes under power. Even if your feet were wet and you touched the active (energized electrodes) you would only feel a tingle and for most people that do not have heart or nervous system problems, this tiny shock cannot usually be felt. It is ok to accidently short the electrode a few times and damage will not occur, but the power supply may go into 'lock down' mode and will need to be cleared before resuming your experiments. Turning off any PS power supply and re-turning it back on can sometimes clear any PS fault. If you have the PS-50, PS-75, PS-120 or PS-400, these units all have a short circuit system built-in. For example, if you intentionally short out leads, clips or electrodes across the pos/neg sides, the PS system will click and the output voltage stopped in the fail-safe mode. When you own one of these power supplies, you will actually hear a loud click, as the safety relay engages. This click will go on and off during accidental or purposely created shorts. All DIGIPRO PS systems should never be shorted on purpose and doing such, could void the factory warranty. If you have a HVAC (high voltage system) such at the NST, PS-15, PS-1500 or PS-2000 combo unit, you SHOULD NOT EVER adjust an active, progressing hv colloidal batch, without first, turning OFF the HV power supply or placing it into a safe or standby mode.

Question 2:

I don't have a 3 prong grounded outlet in my home lab, what do I do about this?

Answer 2: 

To activate the built-in GFII circuit in the NST and other HV and low voltage power supplies, It is very important to ground the power supply via a good ground. If one is not available, we suggest using a 10-12 gauge copper ground wire that would be ran from your power supply, all the way outside and onto a copper grounding rod. For example, for HV units such as the NST, the ground wire should be attached to the NST Case via a solid screw to act as the ground point or contact. The ground wire is this ran outside to a 6-8' copper ground rod. The ground rods requires that it be buried or pounded down into the ground. Alternatively, a poor-mans ground could be accomplished by attaching the end of the copper ground wire to a metal water pipe. Ionic LVDC Power Supplies also need to be grounded to avoid shock, injury or death.

Question 3: Can I use Silver or Gold coins instead of electrodes and if not, why?

Answer 3: You can use these items if they have been milled and tested (Assayed) at .999 fine (three nines) or better. Here is a tiny bit of what is coming out in the Colloidal Producers Guide Ver. II 2009 edition:credits: Colloidal Production Guide Ver. II

Electrode Purity
There are three levels of electrode purity most colloidal producer’s use today. This same purity formula is used by all precious metals traders of Silver, Gold, Copper, Zinc, Platinum, Palladium, Magnesium, etc.

.999 or specifically 99.9% pure, commonly referred as ‘three nine’ purity
.9999 or specifically 99.99 percent pure, commonly referred as ‘four nine’ purity
.99999 or specifically 99.999 percent pure, commonly referred as ‘five nine’ purity

The .999 (three nine) purity being the absolute minimum purity any colloidal producer should use for ingestible (human or animal) colloidal health supplements.

The preferred electrode purity being used today is the .9999 or four nine’s. It is now the common electrode purity being used by 90% of all commercial manufacturing of Colloidal Minerals today.

Rarely is the .99999 or five nine level of purity required for normal health supplements. We do know of a few client labs that use the DIGIPRO generation equipment in conjunction with five nine electrodes to produce a medical grade version of Colloidal Silver that is currently being used in medical trials.

It is clear that in our outside lab testing and in-vitro studies of colloidal minerals and different electrode purities, that four nine purity is more than effective for most manufacturing uses, in fact, just three nine purity meets or exceeds over 80% of all our test requirements. Most reputable colloidal researchers will teach their users that the four nine purity electrodes are the only way to manufacture colloidal minerals today. When specifically referring to Colloidal Silver manufacturing; colloidal generator systems should only include four nine electrodes when possible. In the case of any colloidal product, the quality of your finished product depends entirely on the purity of the distilled water you start with and the purity of the electrodes you choose to use.

When examining the elemental silver 99.9 (three nine) electrodes, the total allowable impurities in 99.9% (.999 fine) silver is 1 part in 1000. The 1 ‘part’ of impurities are made up of mostly 97% Copper, 1% lead, 1% Iron .25% Bismuth and the remaining percentage various other minerals in and trace amounts.

When examining the elemental silver in the higher purity form of 99.99 (four nine) electrodes, the total impurities drop and thus your Colloidal Silver product will have fewer trace mineral by-products as well.

Instead of having 1.000 part of trace mineral as described in the above three nine explanation, the four nine silver electrode only has 1000 times less trace mineral or .0001 part and moving up to a five nine silver electrode, the percentage of trace minerals drops again and your literally have 1000 times less trace mineral or .00001 than the four nine silver electrode had.

Early in our testing process and as part of regular lab testing, we sent out samples of our Ionic LVDC made Colloidal Silver which was being produced commercially at that time by using large .999 silver plates. In the outside lab analysis, trace minerals of Copper, Sodium, Calcium, Magnesium, Potassium and other trace minerals were easily found and detected by the labs equipment.

The same lab tested the similar LVDC Ionic samples with the difference of using a smaller electrode that was .9999 (four nine) purity. The trace amounts dropped to below the lab testing equipment cutoffs.

Keeping with the common knowledge that using better distilled water as your base liquid and keeping your electrodes in the four nine or higher purity category, it is assumed (and substantiated by rigorous lab testing) the overall outcome of a colloidal product will be more pristine and pure, but most importantly safer for your clients to partake of.

Different Electrode Purities exhibit different behaviors

Each level of electrode purity seems to have its own unique qualities when used for Colloidal manufacturing.

Mostly I believe this is due to the trace mineral affecting a given colloidal batch, but other outside phenomena could be affecting a colloidal batch as well. Such things as cleanliness of your distilled waters, electrodes, beakers, electrode holders and lab or room air quality. Other factors include your SLP effect and local conditions.

Often during a regular colloidal silver batch progression, trace minerals can be electrolyzed or sintered off at different rates, even in a five nine pure electrode. It is also possible that conglomerated mineral pockets milled into a section of an electrode can cause a gradual shift in mineral content, unbeknownst to the producer.

Electrodes wear down and sinter off at different rates each and every day. Reaching a microscopic pocket of copper or other trace mineral (in your supposedly pure silver electrode) may be more common than one would think.

When producing using LVDC and making strong (above 10 ppm) Ionic batches, we noticed that the batch that used a three nine silver electrode setup seemed to turn yellow and brown much easier than a four or five nine silver electrode setup. It was also noticed that using the purer four or five nine silver electrode setup, tended to turn the batch opaque or gray looking. This outcome was only noticed when a producer attempted to push a batch to higher ppm’s than normal, no matter what the purity of the electrodes were to begin with.

It may be the trace minerals that are more responsible for the odd color shift than the actual silver.

Using Silver Plate, Coins or Jewelry

A silver coin, even in its best milled purity, is still less than .999 fine purity required for safe colloidal production and should be avoided. Most coins, even when they are stamped .999 are actually only 98% pure and in most cases are sterling silver at 92% pure.

Using scrap coins, or bars of silver, even while stamped .999 pure is not a good idea, because you are unfamiliar with where and how it was milled and refined. Currently .999 silver electrode wires about $30 per troy ounce and the cost to move up to the purer and more refine .9999 electrode wires are about $50 per troy ounce. The extra money to move into a four nine silver (or any mineral for that matter) is not that much when you consider that by using the more expensive and much purer electrode will increase our colloidal batch purity by as much as one thousand times.

Summary

A. .999 electrodes should only be used when .9999 electrodes are not available
B.  When .9999 electrodes are used, your colloidal batches will be safer and more pristine
C.  Silver Coins, Bars and Scrap should not be used for colloidal batches
D.  Better distilled water and more pure electrodes are the key to a better batch outcome
and finally E. It is an unnecessary expense to use .99999 (five nine) electrodes for colloidal batches

Colloidal Production Questions

Question 10: Nano Arc Methods: I am trying to use the NST-120 or the NST-220 for PUAM (plasma underwater arc method) experiments and am having trouble starting or maintaining the arc. The arc occurs at times, so I know the NST-120 or NST-220 is working, any suggestions?

Answer 10: This question is asked allot and the answer is actually covered in detail in the 2010 Colloidal Production Guide. Experimenters should also pay close attention to the actual distance at the electrode tips, as you want to get the tips close enough for the arc to occur, but far enough away so that they do not stick together and short out against each other. Shorting out the tips for longer than a single arc, might damages your power supply.

The biggest frustration for HVAC experimenters is due to NOT BEING ABLE to maintain the plasma underwater arc.

We never said it would be easy to make nano gold or silver in the arc fashion, the only experiment that has been lab tested and approved is the TSM nano method. Making NanoGold using the PUAM process is simply an optional experiment for colloidal producers to attempt. The PUAM experiment requires constant attention and much 'babysitting of the batch' to effectively produce the elusive nano gold or silver using this method.

Please watch the actual PUAM Gold arc in the video above. You will see how the experiment looks under arc power and what is is supposed to sound like.

Unfortunately, we cannot be there in your lab to hold your hand, so it is of utmost importance that you are able to read, understand and comprehend the experiment. Your SLP Effect will ALWAYS change the arc as the conditions vary from experiment to experiment and from lab to lab. The slightest difference in distance, water conductivity, power, surges, rf, (many others) make this particular experiment require finesse and past colloidal production experience.

 While working on a HVAC experiment, please make sure you power down while making any electrode adjustments with a HV unit such as the NST series power supply. It may take many adjustments to begin the arc plasma ball or to maintain it.

 Even though it is around a thousand times less bright than a welding torch, do not stare at the arc too long, as it could possibly damage your eyes, the arc ball is pretty bright. Referring you again to the video embedded in this page; the NanoGold PUAM Video is where you can watch to see how it is done.

Using very pure (000 -005 ppm) water and very shallow electrode depth can help facilitate and maintain a more constant arc.

Many customers and field Colloidal Producers who write in and tell us they are having problems with this experiment, usually are unfamiliar with the extra effort it takes to produce NanoGold. As stated on the website and in the Guides, the NST Series is not guaranteed to produce NanoGold, it simply has been able to do so effectively and we use the same system right here on a daily basis. Over 250 other NST System owner have done it safely as well, for the past decade or so. There are different arc bar and pipette configurations that may or may not work better than the arc bar supplied. The arc bar supplied is just ONE of the known ways to feed the gold electrodes (or other electrode mineral types). You may have to experiment with your own designs to meet you own SLP effect, water purity and outside factors and make it work better for your uses.

Question 20: After setting up my IONIC or NST power system and running a full batch, I got high ppm results on the first batch, but not on the second and subsequent batches. Why is this?

Answer 20: All Beakers, Electrodes and surfaces have a normal film of either dust or poly protectant oil substance. Your first batches high PPM count was probably do to the impurity of the lab accessories or possibly do to using impure distilled waters. Wash all items before making other batches.