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FAQS

If you just made an Order, it is important you read through and understand the following information regarding your purchase

 

Satisfaction, Warranty and Returns Help Guide

Covers all US and International Orders and includes important shipping & delivery information

 

 

 

YOU MUST EMAIL ALL SALES / SUPPORT QUESTION VIA THE EMAIL ADDRESS BELOW!!

 

organixtech@gmail.com

Contact our Sales Department or Technical Support

Monday through Thursday 10 AM to 2 PM PST

 

CLICK HERE

Email Us 24/7

 

WE DO NOT HAVE A PHONE NUMBER TO RECEIVE SALES OR TECHNICAL SUPPORT CALLS ANYMORE. WE ONLY HAVE OUR SHOP NUMBER FOR DEALERS.


Question we often get:
I don't understand why I cannot call you on the telephone

BEFORE becoming a customer?


Because of the nature of our LVDC - High Voltage devices we manufacture and because many of our products are patented or use proprietary production methods unknown to the general public, we make it a point not to discuss our proprietary colloidal production methods, or to talk about any possible medical uses of our product via our Existing Customer support phone lines.


We do not offer any kind of public sales support via telephone at this time. We require that all correspondence be in written form (email preferred) to avoid any confusion or miscommunication when it comes to our Laboratory Power Systems or Colloidal Production methods. Taking the time to read & study our open public information on www.organixtech.com will usually answer all your questions.

Just Ordered?
Thank you for your interest in Organix Technologies.
If you just made an order, we will begin to process the order as soon as possible. If you want to add or delete items, please email us
within 12 hours to make the change.
Product Changes are usually not possible after 24 hours.


Important TSA - US Customs Info

Please do not purchase system(s) with any GOLD or PLATINUM electrodes if you plan on taking the systems outside of the USA. If you check the system and/or accessories, including electrodes as baggage, the TSA may confiscate any or all of the system as they do not understand that the system and electrodes can only be used in conjunction with each other.
DO NOT PURCHASE A SYSTEM INSIDE THE USA for use OUTSIDE the USA without talking to us first about how to properly send your system abraod.
We suggest that all orders should be shipped direct to the customer under
regular allowed USPS/UPS regulations

 

Do I need an actual PAYPAL account to order items from your company?

 

No, you do not require ANY PAYPAL Account to make a Credit Card purchase.

After you have selected your items and by pressing the  'ADD TO CART' buttons or by selecting the 'BUY IT NOW' links on our WebPages, the system will send you over to a SECURE PAYPAL HTTPS page that is administered by PAYPAL. You will see a place to provide your PAYPAL USER NAME and PASSWORD.

 

If you do not wish to use your PAYPAL ACCOUNT (or do not have one) and wish to pay by means of most Credit Cards, please look to the left of the LOG IN AREA and you will see a box to check labeled "I don't have or wish to use a PAYPAL ACCOUNT at this time" click here and it will send you to a separate  Credit Card input field. Once there, fill out everything and submit your payment.

Please make sure you add your telephone number to the fields or in the comments areas so we can call you to update you on your order.

 

 

I paid through the new Google Cart System and it automatically CANCELLED my order within 24 hours, what happened?

 

GOOGLE CHECKOUT has detected a possible mismatch with the info you entered or worst case scenario is that the system has detected a possible fraudulent use of a Credit Card. If you are the actual card holder and still want to re-order, please email us ASAP at the CONTACT US link section above.

 

 

 

Important Information regarding ALL ORDERS

 

Organix Technologies normally stocks many of the items we sell, however, there are a few items we don't stock. For instance, if you ordered any of the following items, please be aware that those items are usually special ordered from our distributor or the factory. The chart below indicates what our past ordering process and delays have been. Your order may or may not fit the delay chart, as each item is unique. When we are required to special order an item in for you, we immediately place the order within hours of your verified payment. The ordering times listed below only include the time taken to deliver, test and burn in your item. USPS or UPS Times once it leaves here will be emailed to you along with a tracking number, if available.

 

PS-30, PS-50, PS-75, PS-120, PS-199, PS-400 and PS-500 Lab Power supply systems are special ordered out of our distributors in Florida or Arizona and can take up to 8 days to get into our team. Once here, we outfit, test and burn your system in for 12 hours. Your system is packed up with all your accessories and options and sent via UPS Ground or Priority Airmail.

 

PS-10, PS-20 are custom built here on site to order. Our teams requires 3-4 days of build/test time prior to shipping. Once shipped, you will be notified by email with the UPS or USPS tracking number. This tracking email may or may not have an anticipated delivery date.

 

NST-120 Systems take a couple days to get in here, so we can outfit and test them prior to shipping. NST-220 (International export units are custom built at the USA Manufacturer and require about 7-1q4 days, to get into our office, before we can outfit, add our colloidal accessories and reship the entire system to you. We have seen delays of the NST-220 for 25-30 days as the Manufacturer has had slow downs due to other manufacturing parts delays.

 

19" Commercial Rack Mounted Systems such as the PS-1000, PS-1500 and the PS-2000 were part of the old Pridelabs stock and are not being built anymore. All warranties are up on those systems. We can still repair some of those systems as we bought out all remaining parts & accessories from the old PrideLabs stock. If we decide to build any newer versions of the units, our usually building time is around 2 weeks. Once shipped, you will be notified by email with a UPS or USPS tracking number. This tracking email may or may not have an anticipated delivery date.

 

SPECIAL ORDERS

 

Some Scientific Equipment and Systems (all those listed above under 'ALL ORDERS'  are not normally stocked here in our small warehouse. The list also includes the NST-120 and International NST-220 units. The NST lead-time for outfitting, testing takes about 4 days for NST-120's. NST-220's are custom built right at the factory and they take 7-14 days to get into our team. Once here, we outfit, test and burn your system in for 12 hours. Your system is packed up with all your accessories and options and sent via UPS Ground or Priority Airmail.

 

 Orders that have been excessively delayed by this period are usually moved to the head of the line in our processing queue.

 

HOW TO PAY

 

BEFORE WE CAN SHIP YOUR ORDER, your payment must be VERIFIED and settled into our account system prior to your shipment being mailed. Often times International Payments cannot be verified and our system may place an automatic hold on your order. This hold usually lasts 3 to 5 days, but has lasted up to thirty days in rare instances. The automatic hold is sometimes  necessary to reduce fraudulent credit cards and theft. If you do not want the possible 30 day hold, you may opt for completing a

SECURE BANKWIRE TRANFSER.

 

We will pay your Credit Card Use fee's on all new orders. We accept VISA, MasterCard, American Express and Discover Card without charging our customers any card fees. International customers are required to pay a 1.5% International Card Transaction fee on every order, which we have no control over.

 

For US Payments we accept PAYPAL from VERIFIED USERS with VERIFIED ADDRESSES. All PayPal transaction fees of 3.5% are paid for by Organix Tech.

 

For International Payments we accept PAYPAL on a limited and secure basis from VERIFIED USERS with VERIFIED ADDRESSES.

All PayPal transaction fees of 3.5% are paid for by Organix Tech. We prefer that all International Users pay via Credit Card via secure PAYPAL whenever possible.

 

For International Customers who wish to use secure BANKWIRE transfers, we will accept the BANKWIRE at the daily exchange rate PLUS these additional fees:  0-$1000   Fee: $25 exchange rate flat fee.  $1000-$3000  Fee: $29 exchange rate flat fee. Please email us for more information if interested in a BANKWIRE PAYMENT to the email link above. 

 

SHIPPING

 

We ship all USA packages UPS GROUND, 1st Class, Parcel Post and USPS PRIORITY AIRMAIL, whichever is most economical to both the customer and PAC-ORG-LABS. If your order included shipping costs, it is because our PAYPAL cart has automatically charged you a basic rate. Normally, this rate will cover your purchase. If the charged rate is over $5.00 less than the actual charge, you will be responsible for the extra shipping costs. Sometimes it would be a good idea on small items to order several. For example: A customer orders 1 pair of electrodes, the base rate will be $4.50, it would be wise for the customer to order many pairs of electrodes and get the same basic rate shipping up to several ounces. Customers might actually see their single pair of electrodes come by way of a 1st class envelope with only a $1.20 worth of postage instead, but will still be charged the base rate by our system.

 

HANDLING CHARGE

 

We charge a large box or multiple box handling charge for any order over 30 lbs. This fee can be as high as $15.00 for large boxes over 30 pounds. We prefer to ship in one larger box, over that of many smaller boxes, as adding multiple boxes costs the customer and Organix Tech more money. Rest assured that we will package and mail in the most economical way we can.

 

INTERNATIONAL SHIPPING

 

We only use USPS AIRMAIL PRIORITY (or Global EMS) for all parcels up to 69 lbs. 

UPS (United Parcel) or FEDEX, DHL, etc. is not available to ANY International Customers at this time.

 

INTERNATIONAL CERTIFICATIONS:

 

All Systems are UL and CSA Listed, please check with us on other required certifications (particularly CE listed items - the NST Unit are NOT CE listed and may be held up or stopped by Customs/Import offices in your country).

 You take on all responsibility of importing our systems that are not  CE certified imports of electronic devices. You may have to pay extra for non CE listed equipment in fees to your import/customs office, or they may disallow entry all together and ship it back. If a system is shipped back, we MAY allow a refund (minus 15% restocking charge and all shipping charges).

 

US & INTERNATIONAL PACKAGE INSURANCE

 

All shipments are normally insured at the base rate (the rate the VALUE is set to, minus 50% value as set by USPS). This sometimes WILL NOT COVER a damaged, lost or stolen article. However, if you have a damaged, lost or stolen article, please let us know and even though you will have to pay for a new replacement item, less any claim paid by UPS or USPS, we will promise to get you that replacement items at our real dealers cost.

 

It is highly recommended that International Customer pay for the extra Insurance, unfortunately, only GLOBAL EMS offers full coverage. Global EMS base rates are about 25% higher across the board. The customer MUST INFORM US and actually pay for GLOBAL EMS + INSURANCE or your packages will go out Priority Airmail.

 

Again, it is a good idea to tell us you want want full value insurance before we make you a quote and accept payment.  If we do self insure any systems or item per our own good will, it will only be for exact REPLACEMENT VALUE of the basic part.

 

CUSTOMS, TAXES, IMPORT FEES & TARIFFS

 

The customer is FULLY RESPONSIBLE for all CUSTOMS REGULATIONS, IMPORT FEES, TARIFF'S and taxes. It is the Customers responsibility to verify and make 100% sure that these items and power supplies are allowed to be imported.

Customer will fully hold Organix Tech and it's owners completely harmless in all dealings with your local Custom's Department. The Customer is fully responsible for items lost, stolen or seized by Custom's officials. Please inspect your package and immediate make a claim of loss or theft to your local Custom's office, NOT PAC-ORGANIX-LABS.

 

CUSTOMER is responsible for CORRECT SHIP TO INFO.

 

IF any item gets sent back to us for any reason that is out of Organix Technologies control, the customer will have to pay the return shipping and processing fees plus pay the re-send shipping fees BEFORE  their order will be resent.

 

DAMAGES FROM US or INTERNATIONAL SHIPPING

 

Once the parcel safely leaves our shipping desk and is accepted by UPS or USPS, the parcel and it's contents become the property of the CARRIER until delivery is made. Once delivery is made, QUICKLY INSPECT the box for damages. If there is any damages or items are rattling around, make the DELIVERY PERSON WAIT until you open and verify that the parcel was not damaged in transit. ALL DAMAGE CLAIMS MUST BE MADE TO THE CARRIER and not to Organix Technologies.

 

WARRANTY & REPAIRS

The following warranties apply-

 

 Embedded NST-120 or NST-220 modules both fall under their own manufactures warranty, which is usually 1 year parts & labor.


NST-120 and NST-220 units are made by Scott France Co and should be returned directly to that manufacture, not Organix Technologies. Please see your NST Guides for more information.

 

Customers are responsible to pay for shipping (including insurance) to get the units back to Organix Technologies, or the other manufacture

 

Other items, such as colloidal products, electrodes and other 'usable items' are not covered under any warranty period.

 

If you want any repairs made and your unit is outside the warranty period, please do not hesitate to call or email us. We might be able to help you get it repaired or replaced at dealer cost. We promise to sell you replacement items down the road at a discount, to keep you always up and running.

 

SATISFACTION GUARANTEE / UPGRADE or TRADE-IN REQUESTS 

 

Please make sure you are ordering what you want, right from the start, as many items and systems offer a no return policy.

 

Organix Technologies wants you to be happy with your purchase, however, we do not offer any sort of 'trial examination periods' including testing of our systems or products without PRIOR (before the sale) written authorization by a Supervisor at Organix Technologies.

 

If you are dissatisfied with your purchase (free accessories, add-ons and give always have no guarantee whatsoever and cannot be warranted, repaired or replaced) for any reasonable excuse and your intended return is not due to any factory defect or warranty issue, we may be able to assist you if you contact us within 30 days of getting your package.

 

In lieu of a full refund or return, we may be able to allow you to upgrade to another system or product at no additional cost or at a deeply discounted cost (depends on the item and situation).

 

No matter if it is a Satisfaction Guarantee or an upgrade request, the customer is responsible for shipping costs required to send the item back to us.

If if it for an upgrade or replacement and not a warranty issue as verified and accepted by our staff, the customer  must also pay for shipping costs we incur to make a replacement or upgrade. Most Special Orders and International Orders are not allowed to use this return policy.

 

If you contact us within the 30 day period and we allow a replacement, upgrade, exchange or refund, these situations will all be subject to the following rules below.

 

Any Satisfaction Guarantee, Refund, Exchange, Upgrade or replacement will be made back to the original purchaser MINUS  the FOLLOWING:

 

1- all returns (other than warranty issues) shall be charged a MANDATORY 15% restocking fee (non-negotiable)

2- minus the Original Shipping, Packing and Insurance Fees we incurred in the first place as well as,

3- minus the Original Credit Cards Fees of between 3.5% for MasterCard & VISA  to 3.75% for AMEX and 3.50% for PAYPAL

(Credit Card Fee's are also non-refundable in most cases)

4- All Returns for replacement, upgrades or refunds must be returned in fully resalable condition, this means the item cannot have any marks, dents, scuffs, dings, broken cords, worn down knobs or labels, no tarnished or bent up metals or other items which have to be fixed or reconditioned. Colloidal Liquid Products must be returned UNOPENED and SEALED.

 

Customer pays SHIPPING BOTH WAYS if item is being returned, refunded or upgraded and is not a verified warranty issue.

If a verified warranty replacement, the customer only pays shipping back to our depot and PAC-ORG-LABS will pay to ship a replacement, refurbished or upgraded item (at our discretion) back to the customer.  *CONUS only, if you are an International Customer, we will work with you on a case by case basis.

5- If you send a product back for refund and it is not in resalable condition, we are authorized under these terms and by your acceptance of these terms by continuing to proceed with your order, that Pac-Org is authorized to charge you a nominal reconditioning or replacement fee of the affected part, metals, etc, up to 100% of it's original value.

6- Terms for these legalities will be concluded in the Courts of Washington County, Oregon, depending on where you unit was shipped from.

7- CREDIT CARD CHARGE BACKS initiated by you, without CONTACTING Organix Technologies, will not be tolerated. We, as the MERCHANT, will dispute ANY CREDIT CARD CHARGE BACKS unless you send back your ENTIRE PACKAGE, including ALL accessories FIRST for inspection. It should be noted that we as the Merchant will exercise our right to old any charge-back for up to 30 days under the law to dispute any UNAUTHORIZED CHARGEBACK initiated by any CUSTOMER. If for some reason your bank is able to capture an unauthorized charge back, we reserve the right to re-bill your card automatically ONCE AGAIN to re-capture the funds while the dispute period of 30 days is going on. We want to be fair, but we will not allow ABUSE or FRAUDULENT Orders to interfere with this RETURN POLICY. Unlawful chargeback's and failure to return the products under the terms of this policy will result in legal action. You will be reported to your LOCAL ATTORNEY GENERALS OFFICE and or your LOCAL POLICE DEPARTMENT and charged with theft.

To use any of the Policies on this page:

 

Step 1:

 

CONTACT us via EMAIL LINK ABOVE for RETURN AUTHORIZATION NUMBER (this is mandatory or your package will NOT BE accepted and you will be charged twice by your carrier to resend it again)

 

Step 2:

Package up the actual item (do not include the accessories if you are only replacing a power supply). Ship the parcel, postage paid to the return address you will receive from either Marc or Tony after contacting us.

 

**Customer PAYS all return costs for both WARRANTY or SATISFACTION REPLACEMENT guarantee as listed above and per the terms listed on this page.

 

Step 3: Sit back and wait, we'll get right on your issue, but please remember, we are not responsible for items sent back that are found not to be defective. In other words, if you didn't know how to operate a unit, you must not have read all the included Guides, Books and Addendums.

 

*Money back refund will be made at Organix Technologies own discretion, after inspection of the merchandise.

Organix Technologies, LLC, reserves the right to refuse service to anyone. This specifically includes past customers of PRIDELABS, LLC.

 

We reserve the right to send refund in Check or Money Order form, or via Charge Back onto your Original Credit Card.

ALL Charge Card refunds are subject to a $15 fee.

 

Some items and issues may not be covered or discussed on this page, please EMAIL us before making any rash returns, judgments so that we can address them quickly and to your satisfaction.

 

 

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FDA Disclaimer and Website Product Terms of Use

The statements made on our websites have not been evaluated by the FDA (U.S. Food & Drug Administration). Our products are not intended to diagnose, cure or prevent any disease. If a condition persists, please contact your physician. The information provided by this website or this company is not a substitute for a face-to-face consultation with your physician, and should not be construed as individual medical advice. The information and testimonials on this website are individual cases and do not guarantee that you will get the same results, this includes results from any colloidal production experiment, or methods as discussed on this website and in any of our instructional guides, books or manuals.

ALL RIGHTS RESERVED,  ALL PAGES AND CONTENT COPYRIGHTED 2011 by Organix Technologies, LLC